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The Whisper Hearing System is for adults with mild to severe hearing loss. It is not indicated for profound hearing loss, unilateral hearing loss, mixed hearing loss, single-sided deafness or for use with children. Please consult an audiologist, hearing care professional, or physician to see if the Whisper Hearing System is right for you.

2. Is Whisper for children?

The Whisper Hearing System is not intended for use with children.

3. What’s included with the Whisper Hearing System?

The Whisper Hearing System includes the Whisper Brain and two earpieces. It also comes with accessories such as the Whisper Brain charger and USB cable, an earpiece carrying case, earpiece cleaning tool, wax guards, and an owners manual. Whisper also provides a mobile app. The system is available via a simple monthly plan that includes a 3 year lease of the Whisper Hearing System, ongoing care from a local hearing care professional, regular software upgrades, and a 3 year warranty.

4. Has the FDA cleared the Whisper Hearing System?

Whisper is regulated by the FDA, and the hearing system is manufactured and marketed in accordance with FDA requirements.

5. Can my current hearing aids work with the Whisper Brain or earpieces?

The Whisper Hearing System is designed from the ground-up as a complete system, with proprietary software and hardware. The Whisper Brain and earpieces are not compatible with other hearing aids.

6. Can Whisper work for tinnitus treatment?

At this time, the Whisper Hearing System does not support tinnitus treatment.

For instructions for using the Whisper Hearing System, please refer to our owner’s manual.

2. How do I turn the earpieces on and off?

Each Whisper Hearing System comes with two earpieces that are powered by a 675 battery. Before inserting the battery into the earpiece, remove the protective film and allow the battery to sit for 3-5 minutes. This will extend the battery life. Ten carefully pull on the tab at the bottom of the battery tray so it opens. Place a 675 hearing aid battery into the tray with its positive side facing up. The earpiece will automatically turn on once the tray is closed. You should turn the earpiece off when not in use. The battery is not rechargeable and will need to be replaced every few days.

3. How can you tell which earpiece is for each ear?

The right earpiece has a red tip, and the left, a blue tip. To put the hearing aids on, gently insert the domed tip at the end of the speaker wire into your ear canal, wrapping the remainder of the wire around the top of your ear so that the earpiece body sits comfortably behind your ear. The earpieces will also announce which side they are as they are turned on.

4. How do you turn on the Whisper Brain?

The Whisper Brain can be turned on and off by pressing and holding the Settings button.

5. How do you switch between settings on the Brain?

To adjust the settings, press the Settings button on the Whisper Brain. The Dynamic setting will automatically adjust sound wherever you are. The Custom setting can be configured to optimize for different situations. Your hearing care professional will need to first set up the Custom setting or you can adjust this in the Whisper app.

6. How do you control the volume of the system?

With the Whisper Brain turned on, press the Volume buttons to change the volume. Every time you increase or decrease the volume, a short sound will play to confirm the level. The Brain has volume control from 1-10 in ~2 dB increments. You can also adjust the volume using the Whisper app.

7. How do I clean my Whisper Hearing System?

Have your hearing care professional show you how to safely maintain your system. You can clean the Whisper earpieces with the cleaning brush provided with your Whisper Hearing System. You can also use a tissue to wipe down the earpieces and domes.

8. How often should I replace the domes?

Promptly replace domes every 3 months or if discolored or clogged. If you are having trouble, please call your hearing care professional.

Yes, the Whisper Hearing System can be used without a smartphone.

2. Which devices can I connect to my Whisper Hearing System?

The Whisper Hearing System currently supports hands-free phone calls on the following devices:

iPhones – iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone SE, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus

Google phones – Google Pixel 3, Google Pixel 4

Samsung phones – Samsung Galaxy S9, Samsung Galaxy S10, Samsung Galaxy Note10

3. How do I connect my Whisper Hearing System to my phone?

For iPhones:

1. Press the Settings and Volume Up buttons on the Whisper Brain at the same time until the light on the Brain starts pulsing blue.
2. Go to your iPhone’s Settings and tap “Bluetooth.”
3. Tap “Whisper Brain” under “Other Devices.” Now the Brain is connected to the phone.

For Google phones:

1. Press the Settings and Volume Up buttons on the Whisper Brain at the same time until the light on the Brain starts pulsing blue.
2. Go to the phone’s Settings and tap “Connected devices.”
3. Tap “Pair new device.”
4. Tap “Whisper Brain” under “Available Devices.”
5. Tap “Pair” on the “Pair with Whisper Brain?” prompt. Now the Brain is connected to the phone.

For Samsung phones:

1. Press the Settings and Volume Up buttons on the Whisper Brain at the same time until the light on the Brain starts pulsing blue.
2. Go to the phone’s Settings and tap “Connections.”
3. Tap “Bluetooth.”
4. Tap “Whisper Brain” under “Available Devices.”
5. Tap “OK” on the “Bluetooth pairing request” prompt. Now the Brain is connected to the phone.

If one of the Brain lights is blinking red, the system needs to be recharged.

Please email us at [email protected].

If your Whisper Brain does not turn on, please press the Settings button for 3 seconds. If this does not work, please hold both the up and down volume buttons at the same time for 15 full seconds. Additionally, if the Whisper Brain battery level is low, you will need to charge the Brain.

If you are still experiencing issues, please contact your hearing care professional.

Please check the system in this order:
1) Check to see if the earpiece battery trays are fully closed. If not, close the tray.
2) Replace the earpiece battery.
3) Check to see if the earpiece is clogged. If so, clean the wax guard or replace the dome on the earpiece.

If these steps do not work, please contact your hearing care professional for help.