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Your hearing needs are as unique as you are. If you’re concerned you’re not hearing as well as you could be, contact your hearing care professional—they’ll review your settings and make any adjustments needed.
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FAQs
1. Does Whisper work for all types of hearing loss?
The Whisper Hearing System is for adults with mild to severe hearing loss. It is not indicated for profound hearing loss, unilateral hearing loss, mixed hearing loss, single-sided deafness or for use with children. Please consult an audiologist, hearing care professional, or physician to see if the Whisper Hearing System is right for you.
The Whisper Hearing System is not intended for use with children.
The Whisper Hearing System includes the Whisper Brain and two earpieces. It also comes with accessories such as the Whisper Brain charger and USB cable, an earpiece carrying case, earpiece cleaning tool, wax guards, and an owners manual. Whisper also provides a mobile app. The system is available via a simple monthly plan that includes a 3 year lease of the Whisper Hearing System, ongoing care from a local hearing care professional, regular software upgrades, and a 3 year warranty.
Whisper is regulated by the FDA, and the hearing system is manufactured and marketed in accordance with FDA requirements.
The Whisper Hearing System is designed from the ground-up as a complete system, with proprietary software and hardware. The Whisper Brain and earpieces are not compatible with other hearing aids.
At this time, the Whisper Hearing System does not support tinnitus treatment.
1. How do you use the Whisper Hearing System?
For instructions for using the Whisper Hearing System, please refer to our owner’s manual.
Each Whisper Hearing System comes with two earpieces that are powered by a 675 battery. Before inserting the battery into the earpiece, remove the protective film and allow the battery to sit for 3-5 minutes. This will extend the battery life. Ten carefully pull on the tab at the bottom of the battery tray so it opens. Place a 675 hearing aid battery into the tray with its positive side facing up. The earpiece will automatically turn on once the tray is closed. You should turn the earpiece off when not in use. The battery is not rechargeable and will need to be replaced every few days.
The right earpiece has a red tip, and the left, a blue tip. To put the hearing aids on, gently insert the domed tip at the end of the speaker wire into your ear canal, wrapping the remainder of the wire around the top of your ear so that the earpiece body sits comfortably behind your ear. The earpieces will also announce which side they are as they are turned on.
The Whisper Brain can be turned on and off by pressing and holding the Settings button.
To adjust the settings, press the Settings button on the Whisper Brain. The Dynamic setting will automatically adjust sound wherever you are. The Custom setting can be configured to optimize for different situations. Your hearing care professional will need to first set up the Custom setting or you can adjust this in the Whisper app.
With the Whisper Brain turned on, press the Volume buttons to change the volume. Every time you increase or decrease the volume, a short sound will play to confirm the level. The Brain has volume control from 1-10 in ~2 dB increments. You can also adjust the volume using the Whisper app.
Have your hearing care professional show you how to safely maintain your system. You can clean the Whisper earpieces with the cleaning brush provided with your Whisper Hearing System. You can also use a tissue to wipe down the earpieces and domes.
Promptly replace domes every 3 months or if discolored or clogged. If you are having trouble, please call your hearing care professional.
1. What does the Whisper app do?
You can use the Whisper app to adjust your earpieces’ volume (separately or together) and settings from your phone. Additionally, you can use the app to check the battery level of the Whisper Brain, and if the earpieces are connected to the Brain.
2. How do I download the Whisper app?
You can download the Whisper for iPhone here.
You can download the Whisper for Android here.
3. Which mobile devices work with the Whisper app?
On iOS, the Whisper app is supported on iPhones 7 and higher running iOS 13 and up. On Android, the Whisper app is supported on Android 10 and later and on the following phones: Google Pixel 3, 4 and 5; Moto G7 & G8 and Samsung Galaxy S9, S10, Note10, S20 and S21
4. What permissions does the Android app require?
For users on a version of Android earlier than 12, any app that connects to a Bluetooth device requires the “Location” permission. To connect the Whisper app to the Brain, you will need to give the app location permission.
For users on Android version 12 or above, any app that connects to a Bluetooth device requires the “Nearby Devices” permission. To connect the Whisper app to the Brain, you will need to give the app “Nearby Devices” permission.
1. Can I use Whisper if I don’t own a smartphone?
Yes, the Whisper Hearing System can be used without a smartphone.
The Whisper Hearing System currently supports hands-free phone calls on the following devices:
iPhones – iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone SE, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus
Google phones – Google Pixel 3, Google Pixel 4
Samsung phones – Samsung Galaxy S9, Samsung Galaxy S10, Samsung Galaxy Note10
For iPhones:
1. Press the Settings and Volume Up buttons on the Whisper Brain at the same time until the light on the Brain starts pulsing blue.
2. Go to your iPhone’s Settings and tap “Bluetooth.”
3. Tap “Whisper Brain” under “Other Devices.” Now the Brain is connected to the phone.
For Google phones:
1. Press the Settings and Volume Up buttons on the Whisper Brain at the same time until the light on the Brain starts pulsing blue.
2. Go to the phone’s Settings and tap “Connected devices.”
3. Tap “Pair new device.”
4. Tap “Whisper Brain” under “Available Devices.”
5. Tap “Pair” on the “Pair with Whisper Brain?” prompt. Now the Brain is connected to the phone.
For Samsung phones:
1. Press the Settings and Volume Up buttons on the Whisper Brain at the same time until the light on the Brain starts pulsing blue.
2. Go to the phone’s Settings and tap “Connections.”
3. Tap “Bluetooth.”
4. Tap “Whisper Brain” under “Available Devices.”
5. Tap “OK” on the “Bluetooth pairing request” prompt. Now the Brain is connected to the phone.
1. What should I do if there’s a red blinking light on the Brain?
If one of the Brain lights is blinking red, the system needs to be recharged.
Please email us at [email protected].
If your Whisper Brain does not turn on, please press the Settings button for 3 seconds. If this does not work, please hold both the up and down volume buttons at the same time for 15 full seconds. Additionally, if the Whisper Brain battery level is low, you will need to charge the Brain.
If you are still experiencing issues, please contact your hearing care professional.
Please check the system in this order:
1) Check to see if the earpiece battery trays are fully closed. If not, close the tray.
2) Replace the earpiece battery.
3) Check to see if the earpiece is clogged. If so, clean the wax guard or replace the dome on the earpiece.
If these steps do not work, please contact your hearing care professional for help.
How can I try the Whisper Hearing System?
If you’re interested in trying the Whisper Hearing System, our Whisper concierge can help get you started with a risk-free trial. The concierge can be reached at (855) 594-4773, or you can schedule a call with us at www.trywhisperhearing.com/schedule.
1. Do I need to keep the Whisper Brain with me all the time? Can the Whisper earpieces work without the Brain?
The Whisper Brain works wirelessly with the earpieces to enable our proprietary Sound Separation Engine and is the hub for the system’s learning capabilities. Overall, it adds another layer of control and performance. If you prefer to not carry the Whisper Brain with you for certain situations, the Whisper earpieces will simply work like traditional hearing aids.
The Whisper Brain is pocket-sized and designed to be carried comfortably in a pocket, purse, or fanny pack.
Yes, the Whisper Brain is designed to operate wirelessly and travel in a pocket or a purse.
The Whisper Brain uses colored lights to show you what is happening.
No Light: The Brain is off.
Pulsing Peach: The Brain is turning on.
Solid Peach: The Brain is on.
Pulsing Green (while charging): The Brain is off and fully charged.
Solid Green (while charging): The Brain is on and fully charged.
1. What is the system battery life?
The Whisper Brain will last approximately 16 hours from a 5 hour charge, and the earpieces have a 675 battery that lasts 4-5 days under typical usage conditions. You should charge the Whisper Brain each night for at least 5 hours.
The Whisper Brain is rechargeable and should be charged nightly for at least 5 hours. The earpieces each have a 675 battery that lasts 4-5 days under typical usage conditions.
Yes, the Whisper Brain is rechargeable.
To charge the Brain, insert the small end of the charging cable into the Brain. Then, insert the larger end into the charger USB port. Make sure you have the USB cable inserted into the charger USB port before you plug it in. Then plug the charger into an electrical outlet. Ensure that the charging cable does not touch the charger blades while the charger is plugged into an outlet. A complete charge may take up to 5 hours.
Yes you can charge the Whisper Brain while using it.
You can charge the Whisper Brain while it is powered on or off. After the charge is complete and you have unplugged the Whisper Brain from the charger, make sure you turn the Brain back on.
1. How often are software upgrades sent?
We will release upgrades to the Whisper Hearing System every few months.
We will notify you when a new upgrade is available.
Upgrades may improve our sound processing capabilities or add new features. Ahead of each upgrade, we will share what benefits users should expect.
1. How will I get replacement parts or accessories?
The Whisper team can help you with replacement parts and accessories. Contact Concierge at 844-936-4327 or [email protected]
You can access the latest Whisper owner’s manual here.
MKT-0049B
