Effective Date: October 13, 2020
Please note that at this time we do not offer our Services outside the United States. If you are not a resident of the United States, please do not sign up for the Services or send us your Personal Information.
What Information does Whisper collect?
Before going further, we consider it important to state what information Whisper does not collect. Whisper does not record or store your conversations. The information we collect and store, (as described below), does not enable us to reconstruct audible conversations between people.
Information You Provide
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information on our server logs, which may include: usage information, such when and for how long you spend using different features of the Services and your settings on the Services (including volume, and how often you change these settings); performance information, such as battery life and device logs and crashes; acoustic information, such as audio frequencies and noise levels; and technical information, such as your IP address, geolocation data, “cookie” information, the type of Hardware and/or Software version you’re using to access our Services, and the page or feature you requested. “Cookies” are small data identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us and transfer information about you and your use of our Services. You may be able to change the preferences on your browser or device to prevent or limit your device or browser’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. We may use this data to customize content for you based on your usage patterns. For example, we can use our knowledge about how often users use a particular feature of the Services to make the Services interesting to as many users as possible.
Information Collected from the Whisper App
The Whisper App allows you to customize and improve the performance of the Services for your individual use. If you use the App and have opted in on the App, the following applies: we automatically receive certain information about the mobile phone, tablet, or computer used to access the App, including a mobile device identifier, when you use and update the App, your time spent using different settings and features of the App. Further, we sample the audio patterns in your environment to personalize the App. The App also enables users to update their Whisper Software. You may opt out of the Whisper App at any time; however, this only affects how we collect information from you after you have opted-out and does not limit what information received while you had opted-in.
Information Collected From Third Party Accounts
Information Collected From Other Websites and Do Not Track Policy
Use of Personal Information
To provide you with Services and analyze and improve our Services.
(a) open your account, communicate with you, and implement your requests;
(b) enable and enhance your use of our Software and App, including authenticating your visits, providing updates and personalized content and information, and tracking your usage of our Services;
(c) contact you about your account, and any relevant information about our Services (e.g. policy changes, security updates or issues, etc.);
(e) monitor, detect, investigate and prevent prohibited or illegal behaviors on our Services, to combat spam and other security risks; and
(f) perform research & development activities, which may include, for example, conducting data analysis and research in order to develop new or improve existing products and services, and performing quality control activities (provided any such information will be de-identified and will not be linked to your registration information).
Will Whisper Share Any of the Information it Receives?
We may share your Personal Information with third parties as described in this section:
Affiliated Businesses: In certain situations, businesses or third-party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). For example, we are currently partnering with Allegro Credit to offer a hearing aid leasing program. You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third-party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances and would be subject to the terms of the “Information that’s been de-identified” section in that regard.
Business Transfers: We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
Information that’s been de-identified. We may de-identify your Personal Information so that you are not identified as an individual and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, except for the categories of sharing we described above, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
Is Personal Information about me secure?
If you access a Whisper-related account via a third-party site or service, you may have additional or different sign-on protections via that third party site or service. For example, our financial partner, Allegro Credit, has a unique sign-on process. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We use a variety of technologies and procedures to help protect the security of your Personal Information from unauthorized access, use, or disclosure. Whisper also maintains standard physical and electronic procedural safeguards that limit access to your Personal Information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your Personal Information. When we act as a Business Associate for a Covered Entity, we secure Personal Health Information (as that term is defined by HIPAA) in accordance with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Where is my Personal Information processed and stored?
Whisper is located in the United States and we will process and store your information, including your Personal Information, on servers in the United States.
What Personal Information can I access?
You have the ability to access and update your registration information within your account settings.
Account deletion. To delete your account, contact [email protected]. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. We may also retain certain information for legal retention requirements (as further described in the section titled Protection of Whisper and Others).
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at [email protected] Additionally, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to [email protected].
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to [email protected], and we will try to resolve your concerns.